Refund Policy

Last updated: September 20, 2026

These sections set out the customer practices used by this individual online store.

What may be returned or exchanged

Eligible defective and non-defective new goods may be returned, and exchange requests are accepted. Contact the store within 30 calendar days after delivery. A product returned without a defect must still be new, unused and in original condition.

Request review first

Write to izidewuqeles07@gmail.com before sending the product. Include the order reference, checkout email, requested resolution and relevant images or video for a product problem. Wait for approval and the exact mailing directions.

Postal return arrangements

The original parcel includes a free prepaid label for an eligible approved return by mail. Ask the store for help if it cannot be located. No restocking fee applies; exchanges depend on available inventory.

Approved refunds

Within 10 days after approval, the store processes and initiates repayment to the original payment method. A financial institution may require additional posting time.

Nothing in this policy removes consumer rights that applicable law does not allow the store to exclude.